Refer to the current Surrey College "Admission Requirements" for policy and procedure regarding student admissions.

Surrey College recognizes that students may have successfully completed course work at another accredited post-secondary institution or have attained significant learning at a post-secondary level from work, training and other experiences outside the formal post-secondary education system.

1. Transfer Credit:

Transfer credit refers to the granting of credit for a course successfully completed at another post-secondary institution or through a professional organization or other agency with which an articulation agreement has been reached.

Transfer credit may be given on the following basis:

1. Courses were taken at another accredited institution during the past five years.
2. Curriculum of the course being considered for transfer must be equivalent to the Surrey College curriculum.  There must be a minimum of an 80% match of the curriculum.

Students must request transfer credit in writing and provide an official transcript and course outlines from each post-secondary institution or professional organization or agency at which courses were taken.

Surrey College Administration will determine the status of these criteria and award appropriate credit.

2. Prior Learning Assessment

Prior Learning Assessment (PLA) is assessment of the knowledge that an individual requires for admission to a Surrey College program.  This assessment may be done as follows:

1. Standardized tests eg. English or Math assessment test.
2. Challenge tests - this is at the discretion of each department/program.
3. Student Work - portfolio, practicum reports, etc.

The Principal, Co-ordinator or Instructor in the program for which credit is requested will complete the assessment.  There will be a cost assigned to any assessment tool administered by the College.

3. Course Challenge Policy

Students may challenge certain approved Surrey College courses as determined by Surrey College Principal and/or Program Co-ordinators. The cost of writing / completing the Challenge exam will be 50% of the current course tuition.

4. General Information

1. A minimum of 50% of the coursework must be completed at Surrey College in order to receive a Surrey College certificate or Diploma.
2. Successful credit granted will be noted on the student's transcript.

It is the goal of Surrey College to assist each student in successfully obtaining their career goal.

Procedures that Surrey College will follow to facilitate this student success are:

• Aim to direct students into programs / courses for which they are suited and hopefully have a passion for.
• Aim to direct students into programs / courses for which they are academically prepared.
• Assure that students have an appropriate level of English language skill (reading, writing and listening comprehension).
• Provide credible and career experienced instructors to teach the students.
• Since many courses are 'once a week' courses, have the instructors provide the students with an email address so that questions can be asked between classes.
• Have part of each class time available for one-to-one assistance for students.
• Have instructors teach in varied teaching strategies so that the many learning styles of students are accommodated.
• Accumulate learning resources to provide an in-class reference / resource area for students to use.
• Provide a safe learning environment.
• Provide current technological hardware and software to accompany the program's needs.
• Provide assistance with career counseling.
• Provide assistance with practicum placement, monitoring and site and student assessment.

Fire Regulations

• Instructors must ensure that they are familiar with the location and use of fire extinguishers for their areas as well as being aware of the location of hazardous chemicals and materials.
• Instructors must ensure that they are familiar with the location of manually operated fire alarms.
• Instructors must ensure that they are aware of the proper evacuation route from each and every one of their teaching areas.
• Instructors must ensure that the location of fire exits be clearly posted next to the exit in each room.
• Instructors must ensure that students be made aware of the dangers of fire as well as the specific Fire Drill procedures for the school.

Earthquake Drills

Earthquakes happen with no warning; therefore, life-protecting actions must be taken at the first indication of ground shaking. Even in the most severe earthquakes, buildings rarely collapse completely.  Injury and even death are most often caused by the shattering and falling of non-structural elements such as window glass, ceiling plaster, lighting fixtures, chimneys, roof tiles and signs. There will be no time to think what to do, therefore, of all earthquake preparedness measures, EARTHQUAKE DRILLS ARE THE MOST IMPORTANT!!!

• Drill Procedures for an Instructor and a class of students:

• Move away from windows or other potential hazards. Face away from windows.
• Get under desk or table or other shelter or against inside wall. If shelter moves, move with it and stay under.
• Assume crash position and be silent so directions can be heard above the noise of the earthquake. Crash position is on knees, head down; hands clasped on back of neck or head covered with book or jacket.
• Stay in drop position until earthquake is over and/or until further instructions are given.
• In science laboratories, extinguish all burners, if possible, before taking cover. Stay away from hazardous chemicals that may spill.

After initial shock and things settle down, Instructors will evacuate classroom, being alert to possibility of aftershocks. Please see Emergency Evacuation Procedures and Fire Exit routes.

• In other areas of the school, at the first sign of an earthquake, occupants should:
  • Move away from windows, shelves and heavy objects that may fall.
  • Take cover under a table or desk, in a corner or doorway.
  • In halls, stairways and other areas where no cover is available, move to an interior wall, kneel with back to wall, place head close to knees, clasp hands behind neck, cover side of head with arms.
     
• If outdoors or walking from school:

• Get clear of all buildings, trees, exposed wires or other hazards that may fall.  The safest place is in the open.
• Assume drop position until quake is over.

IMPORTANT INFORMATION

• All persons are to keep clear of driveways and travelled portions of roadways allowing for unhampered movement of fire, rescue and other necessary response vehicles.
• All staff are to take attendance of class under their supervision reporting any absences promptly.
• Listen carefully for instructions regarding directions or change of procedures.

Emergency Evacuation Procedures

• When the general alarm sounds, all instructional activity shall cease.
• The Instructor will lead students out of the building using the best route given the situation. Where possible, the Instructor should use the recommended route as indicated on the Emergency Exit Routes map.
• Students will follow the Instructor out of the building quickly, quietly and without talking or horseplay.
• Anyone not in class at the sounding of the alarm must leave the building by the shortest route possible.
• Once outside, the students must keep the driveways clear for emergency vehicles. They should assemble in the designated area. See following section.
• Students will remain assembled outside until 3 short bells are sounded. They are then to return to their classroom.

General Instructions for Assembly

• Upon EXITING THE BUILDING (take seating plans and/or class list and attendance forms). Lead your class outside to the grass area west of Building 700 (across the lane).
• TAKE ATTENDANCE of your subject class and report all absences. Send a runner with attendance slip to a clerk who will be by the "NO Parking sign" by the grass area.
• STAY WITH YOUR CLASS AND AWAIT FURTHER INSTRUCTIONS. Do not let students wander or go to their cars.
• When instructed, return to building (DRILL ONLY).

 

In order to establish a student file at Surrey College, a candidate for enrolment must complete and submit the following:

• a Student Enrolment Contract
• pay a non-refundable registration fee of $80.00
• submit all other required documents.

The Enrolment Contract must be signed by the student (and their parent if under the age of 19 years) indicating that they have read and understand the College policies. The Refund Policy and the Dispute and Resolution Policy are written on the Enrolment contract.

All policies can be found on the Surrey College website and in the College Student Handbook.

The Surrey College Enrolment Contract is compliant to the Bylaws of the Private Careers Training Institutions Agency of British Columbia.

• Instructors will issue a Course Outline to each student in their course on the first day of class. The Course Outline will include a section which determines how the students will be evaluated / assessed and a description of the major assignments required for successful completion.
• Instructors will provide a meaningful assessment of the student's capabilities and provide feedback to the student prior to the final financial partial refund date.
• Each department will establish a re-write policy if they deem it necessary. If a student is permitted to re-write an exam, the student will pay a fee for this privilege to cover time and effort to prepare and mark the assessment tool.

It is expected that students attend class regularly. In the event that a student is unable to attend class, it is required that they call in before their class start time and inform the school. Homework and handouts may be left by the instructor to be picked up at the Surrey College office - at the student's request.

If a student is absent for more than two classes because of illness, a doctor's certificate may be required. To avoid receiving zero marks on examinations, the student must call ahead and provide a doctor's certificate if they are going to be absent from an exam.

Absenteeism for longer than (3) consecutive days without informing the school and/or instructor and provision of a doctor's note may result in dismissal.

Students with Student Loans:

If you have received government Student Aid (loans) - If you miss 10 consecutive days of classes, or 20 percent of your student program, you will be considered withdrawn. See http://www.aved.gov.bc.ca/studentaidbc.

 

Student Evaluation:

• The Course Outline will show the breakdown of marks for each course.
• Any assignment counted towards a final grade must be marked by the Instructor.
• Any publicly posted grades must be posted by student number - not student name - in order to maintain student confidentiality.
• Instructors are encouraged to provide students with ongoing feedback on their progress thoughout the term.
• Instructors must provide students with a form of assessment prior to the final refund deadline (30% of course).

Final Examinations:

• Instructors must remain in the classroom for the duration of the examination period. If an instructor needs to leave the classroom, they must phone the office for a substitute prior to leaving.
• Instructors must provide appropriate classroom conditions for students. Ie. doors closed (quiet), appropriate temperature, private seating arrangements, etc.)
• Students must come prepared with proper tools.
• No cell phones or electronic devices are permitted in the exam room.
• Students are not to leave their desk/chair without permission from the Instructor.
• Students are to respect others in the exam room. Ie. no talking.
• All students' books, bags, etc must be left in a safe designated area during the exam (ie. against the back or front wall).
• When a student has completed their exam, they will hand in their exam paper to the proctor, take their belongings and exit the room.

Re-write Policy:

• Instructors in consultation with Department Heads/Principal will determine whether "Re-write" exams will be permitted for the Final Exam.
• The minimum Fee for re-write is $40/test. This covers both the instructor time to make the test and the Instructor time to administer and mark the test. This fee is dependent on the length of the exam.
• All re-writes to be scheduled by program Instructor outside of program hours and with 2 weeks of original test.
• Fees to sit the re-write must be paid by the student to the Surrey College office prior to the exam. Receipt must be shown to sit the re-write exam.
• Failure to sit the scheduled exam for any reason will result in the student forfeiting the fees. Rescheduling of forfeited re-writes is at the sole discretion of the Instructor and the Surrey College Principal and would require the student to pay for a rescheduled exam. Fees for a rescheduled exam are the same as for a re-write.
• Maximum allowable score for a rewritten exam is 80%. Score of less than 80% will stand as the new test score. A minimum score of 70% must be achieved.
• Fees to sit a re-write are subject to change without notice.
• A Final Exam can only be re-written once.

General Information:

1. A minimum of 50% of the coursework must be completed at Surrey College in order to receive a Surrey College Certificate or Diploma.
2. Successful credit granted will be noted on the student's transcript.

Mark Distribution

A                          91% - 100%
B                          81% - 90%
C+                       76% - 80%
Pass                   70% - 75%
Incomplete        50% - 69%
Fail                      0 - 49%
"I" (Incomplete)  Letter Grade

A interim "I" letter grade is given if a Surrey College student is at risk of failing a course. Ie. Less than 70%. An "I" letter grade must be given prior to giving a student a failing letter grade. ie Midterm or anytime during the course. The Instructor / Principal will supply the student with an anecdotal report indicating what is needed for successful completion of the course. This anecdotal report will contain appropriate assignments and tests with completion dates.

Repeating Course

The cost for repeating a course will be the current tuition rate.

Transcripts & Certificates/Diplomas

1. All official marks, transcripts, certificates or diplomas are only to be issued by the Surrey College office.
2. Transcripts are mailed to students approximately two weeks after the completion of a term of study. Marks will not be communicated to anyone via the telephone or email.
3. Official Transcripts will be mailed to the successful students upon completion of a program.
4. Diplomas or Certificates will be presented to students at an annual ceremony. Students may pick up their certificates or diplomas after the ceremony date.
5. Duplicate copies of Transcripts can be purchased at the Surrey College office.

 

Students, who, after registering, may find it necessary to withdraw from individual courses, or withdraw completely from the College, may do so according to the following procedures:

Procedures

1. If a registered student misses their first class and does not notify their instructor within forty-eight hours following the first class, their seat in that course may be given to another student.
2. For regular term length courses:
        a. Students must submit their request to withdraw in writing to the Principal.
        b. In order for students to obtain financial refunds, they must withdraw according to the
            timeline of the refund policy.
        c. In order to avoid academic penalty, students must withdraw prior to 75% of the course
            completion, otherwise they will receive a failing grade on their transcript.
3. Unless otherwise instructed, students are expected to attend all meetings of courses in which they are enrolled and excessive absence may be considered sufficient cause for dismissal from a course.

Surrey College expexts students to meet and adhere to a code of conduct while completing a program of study. The list below outlines the code of conduct that all students are expected to follow. This list is not exhaustive and students should request clarification from the Principal if they have any questions.

"Student" is defined as including prospective students as well as those currently registered or enrolled in any Surrey College program or activity.

The Code of Conduct Students are expected to follow include:
Students can be dismissed from Surrey College under the following circumstances:

1. Students will first attempt to achieve resolution directly with the Instructor of the course.
2. If that process does not result in satisfactory resolution, the student can submit a written appeal letter to the Principal. The Principal must receive this appeal within two weeks of the time that the grade was received from the Instructor. The student will state their position, the change they wish to see and the reasons for the desired change.
3. The Principal will review the appeal and either grant or deny it.
4. If the appeal is denied, the student can make a written request to the Appeals Committee (administrator and instructor) who will meet to consider the appeal.
5. If the student does not agree with the decision of the Appeals Committee, they can take the final step in the Appeals process to the Assistant Superintendent (SD 36, Surrey College) via a written request.

 

1. Non-Refundable Registration Fee:

Surrey College has the right to retain the non-refundable registration fee should you fail to start the program on the pre-arranged date.

2. A. Refunds before the program of study starts:

If written notice of withdrawal is received by Surrey College less than seven (7) calendar days after the contract is made, and before the start of a program of study, the institution may retain the lesser of 10% of the total fees due under the contract or $100.

B. Refunds before the program of study starts and when the Student Contract has not been signed:

1. Subject to subsection (2)(a), if written notice of withdrawal is received by Surrey College thirty (30) calendar days or more before the start of a program of study, the institution may retain 10% of the total fees due under the contract.
2. Subject to subsection (2)(a), if written notice of withdrawal is received by Surrey College less than thirty (30) calendar days before the start of a program of study, Surrey College may retain 20% of the total fees under the contract.

3. Refunds after the program of study starts:

1. If written notice of withdrawal is received by Surrey College, or a student is dismissed within 10% of the program of study's duration, the institution may retain 30% of the total fees due under the contract.
2. Subject to subsection (3)(a) if written notice of withdrawal is received by Surrey College, or a student is dismissed within 30% of the programs of study's duration the institution may retain 50% of the total fees due under the contract.
3. If a student withdraws or is dismissed after 30% of the program of study's duration, no refund is given.

 

• A File will be prepared for each student enrolled at Surrey College.
• Each file will contain the following core required documents:

• Copy of Canadian birth certificate, Permanent Resident Card, Citizenship card or Student Study Visa card.
• Copy of Secondary school transcript, G.E.D. or Adult Graduation.
• Completed and signed Enrolment Contract.
• Receipt for Student Registration fee payment.

• Each file will contain any other required documentation as per specific program such as:

• Completed and clear Criminal record check.
• Completed Reference checks, etc.

• Any documentation relevant to a student's history at Surrey College will be included in their file. Examples would include items such as:

• Medical letters explaining absences from class
• Copies of any dispute resolution procedures
• Practicum contracts.

• Copies of each term's transcript in which student took courses.
• Records of a student's financial management of their tuition payments. Ie. copies of student loan documentation.
• Copy of the final transcript.
• Once a student completes and graduates from a specific program, a copy of their certificate or diploma will be placed in their file.
• Copies of each term transcript and the final transcript will be placed in each Student's file.
• The entire file will be stored for fifty-five (55) years with School District #36 (Surrey) Records Management Department.
• Graduates can retrieve items in their files through a request form available at the Surrey College office.
• Contents of a student's file are confidential and not to be shared without written permission of the student.

 

• Preparation for the worksite is of major importance in all courses offered in programs at Surrey College.
• All instructors will teach theory in view of application to the future employment of their students.
• Each program will provide opportunity for students to receive assistance with job search, preparation of cover letters and resumes and interview practice.
• Job Boards will be available in each classroom on a designated Bulletin Board.
• Wherever possible, the College will provide "Customer Service" opportunities as part of a program of study. Eg. Hairdressing Salon, Nail Tech Salon.
• Wherever possible, the College will include a practicum, work experience or clinical experience as part of a program of study.

Surrey College recognizes the rights of individuals or groups to present requests and / or complaints, through appropriate channels, concerning Surrey College's operation or College policies.

Surrey College's goal is to ensure that such requests and / or complaints are dealt with in an expeditious, fair and thorough manner.

Policy

Individuals should always try to resolve issues informally. If a more formal approach becomes necessary; the Surrey College provides a fair and reasonable mechanism for resolution.

Procedure

Step 1: First try to resolve the issue directly with the other party. If the complainant is not satisfied, then...

Step 2: Put your complaint in writing to the site Principal. He/She will request submissions from all involved parties, including witnesses; conduct an investigation and set up a meeting within 48 hours. The Principal will provide a written decision to all parties within 48 hours of completion of investigation. If the complainant is not satisfied, then...

Step 3: Repeat step two with the Assistant Superintendent of Surrey College.

 

1. Administration

• Many programs at Surrey College include a Practicum or Clinical requirement.
• Only students who have successfully completed the on-site theory portion of a specific program of study.
• Students work together with their Program Co-ordinator or Practicum supervisor in establishing their practicum placements.
• All Practicums must be completed in facilities approved by Surrey College. The Practicum Supervisor completes a Health & Safety check on all new placement sites.
• Surrey College ensures that the Work experience placements provide an opportunity for its students to enhance the skills learned throughout completion of a program of study.
• The student must complete a Criminal Records Review at least one week in advance of the practicum if the student will be working with or observing children.
• A complete Work site agreement must be submitted to the Surrey College office prior to a student participating in the practicum/clinical placement.

2. Policies & Procedures

• Students, Host Employers and Practicum Supervisors will work in agreement with the policies and procedures as stated below:
• Students are expected to attend regularly and to be on time for their assignment. If absent due to illness, they must contact their work supervisor and their Surrey College Practicum Supervisor.
• Students represent Surrey College at their placement sites and are therefore expected to perform their assigned duties in an appropriate and professional manner.
• Students are to meet regularly with their work and Practicum Supervisor to assess their progress and to address concerns.

3. Procedures

• Practicum Supervisors will follow procedures as outlined in the "Policy Handbook for Practicum Supervisors".
• Practicum Students will follow procedures as outlined in the "Policy Handbook for Students". These may be amended as per program requirements. All program "Student Handbooks" are on file in the Surrey College office.
• Host Employers are given the "Policy Handbook for Host Employees" for their use. Adjustments can be made as appropriate to program and host employers' requirements.

4. Obtaining Host Sites

• Work Experience placements are sought through networking and direct contact by school staff.
• When a possible work experience training site is identified, the Practicum Supervisor contacts the proposed site to assess the commitment of the training place host to enhancing student learning. they explain the school's expectations with respect to joing evaluation of student performance.
• If the training place host is approved to accept work experieince students, the host's name and contact information are enteed on the school's roster of work experience placement sites.
• When a student is ready for work experience placement, the Practicum Supervisor contacts the training place host to discuss a possible placement and training plan, and arranges an interview for the student.

5. Work Experience Agreement & Training Plan.

If the prospective student is 23 years of age or older before the beginning date of classes and they do not have a secondary school or post secondary school transcript or an Adult Dogwood or equivalent, they may apply for admission to Surrey College as a mature student.

Mature students must meet all specific entrance requirements of the program to which they are applying. Please refer to the individual program descriptions on the Surrey College website  (http://www.surreycollege.ca) for the additional admission requirements.

Mature student applications are recommended to have:

• A minimum of two years of work experience or significant life experience, and
• Have completed previous academic studies outside of British Columbia, Canada.

Mature student applications must submit a resume.

 

Each individual has a responsibility for his or her own safety as well as the health and safety of their fellow students and college employees. Each individual has the responsibility to:

• Be knowledgeable in the performance of their duties and comply with Surrey School District policies and procedures, as well as the WCB Industrial Health and Safety Regulations.
•  Perform their duties in a manner that will not cause injury to themselves or endanger fellow employees, students and/or the general public.
• Report all unsafe acts and conditions that they observe.
• Wear approved personal protective equipment where required.
• Employees are to report all work-related injuries to their supervisor.
• Instructors are to promptly notify their supervisor when equipment needs repair or replacement.

A Health & Safety Committee consisting of administration, instructors and support staff will be established to complete the following:

- Site Inspections.
- Accident investigations.
- Investigations of worker concerns.
- Consultation with technical experts.

Students and employees are reminded of the following:

1. Smoking is not permitted on this site.
2. No food or drink is permitted in the classrooms. Celebration of special events must be pre-approved by the Principal.

Sometimes extreme weather conditions or other unusual circumstances can cause class cancellations on short notice.  In the case that the entire College is closed, the College will post information on the SD36 (Surrey) website (http://www.sd36.bc.ca) and provide updates to the following radio stations:
 

	CKNW (980 AM or http://www.cknw.com)
	NEWS 1130 (1130 AM or http://www.news1130.com)
	CBC Radio (690 AM or http://www.cbc.ca/bc)
	Red 93.1 FM
	Radio India (1600 AM)

Since Surrey College is associated with SD36 (Surrey), we will be closed if they are closed.  Occasionally a single class may be postponed due to unexpected circumstances.  Either their instructor or office staff will phone students.  Please make sure that your work phone number, cell phone number, email address is current in the college records.

• All fees are due and payable at least two weeks prior to the start date of each term or class.
• Students that are enrolled in a part-time program must pay for the individual courses to reserve a seat. Seats are filled on a first come, first server basis. Payment of the $80.00 College registration fee does not reserve course seats.
• Do not wait until the fee payment deadline to pay fees, as there are likely to be long line-ups or delays on the telephone and in the registration office.
• Student loan recipients are responsible for paying their total course fees by the payment deadline. To ensure you receive your funding in time, carefully review deadline dates.
• While every effort has been made to ensure the accuracy of the information, course offerings may change at any time up to the start of classes. Students should check periodically for timetable changes.
• Surrey College does not send out invoices (bills) indicating how much and when tuition is due.